Delivery Instructions

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What are we solving for?

A common question buyers ask is "How will I receive my purchase?" A few of our users gave us feedback like this:

My supporters keep asking me how they will get their product. I explained it on the campaign page, but they didn't seem to read that. It would be nice if I could make those details more clear to them.

How do we solve this?

To get out in front of these question we've added the Delivery Instructions field. Any instructions entered here will be shown to the buyer after a purchase.

Find the new delivery instructions on your campaign page under the products tab. Open up any product and you'll find a new box right under the photo that's entitled Deliver Instructions.

What does it look like?

Here's what you see on the product editor:

And this is what the user will see when they complete their purchase. If nothing is added to the field, then the delivery instructions section will simply disappear from this thank you page.

Photo by NordWood Themes on Unsplash