Why didn't I receive my verification text?

MFA text messages are sent immediately. If you're having trouble with verification through text, the easiest fix is to try a different authentication method like Google or Microsoft.

If that's not an option, and you need to verify through text, but are not receiving them, there are several steps you can take. First, verify that your phone has service and is receiving other text messages. If so, please wait at least 2 minutes to see if the text message is still coming, but has been temporarily delayed/caught by your network provider. Requesting multiple retries doesn't speed up the process. Finally, if you are still not receiving text messages and this is the only MFA process that will work for you, it's possible that the phone number was entered incorrectly. You can fix it yourself: click your profile picture in the top right, choose My Info, and update your phone number. You'll confirm your email with a code first.