Why didn’t our deposit arrive, or why is it smaller than we expected?

Why is the deposit smaller than what we raised?

SuccessFund pays out once a week, so a campaign that collects money over several weeks gets one deposit for each week. Added together, the deposits match what you raised.

Each payout only includes payments that have fully cleared. A payment that hasn’t cleared yet goes out in a later week’s payout.

To see every deposit for a campaign, open the campaign’s Results tab and choose the Payouts report.

Why didn’t our deposit arrive?

Your money is safe. A deposit can’t go out when:

• No bank account is on the campaign. This is the most common reason. An administrator needs to add the school’s or group’s bank account to the campaign.
• The bank account was closed or removed. An administrator needs to add the new account under Administration > Bank Accounts and set it on the campaign.
• Your organization isn’t verified yet. A bank account can’t be added until organization verification is complete.

Once the bank account is fixed, the money goes out with the next weekly payout.

SuccessFund only pays by bank transfer. We don’t send checks, and we never send a school or group’s money to a personal account.